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Privacy Policy

Privacy Policy

Last Updated: 10/10/2025

 

1. Introduction

The Downe Arms Inn (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, contact us, or use our services.

 

2. Information We Collect

We may collect the following types of personal information:

  • Contact details: Name, email address, phone number, postal address.

  • Booking information: Dates of stay, room type, payment details, and any special requests.

  • Communication data: Messages, enquiries, and feedback sent via our website or social media.

  • Technical data: IP address, browser type, and cookies (see Section 6).

  • Marketing preferences: Your choices about receiving news and offers from us.

 

3. How We Use Your Information

We use your data to:

  • Process and manage bookings or reservations.

  • Respond to enquiries or complaints.

  • Improve our services and website experience.

  • Send updates, promotions, or event details (only if you’ve opted in).

  • Meet legal and regulatory obligations.

 

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contract: To provide the service you’ve requested (e.g. room booking).

  • Consent: Where you’ve agreed to receive marketing communications.

  • Legitimate interests: For running and improving our business, and ensuring customer satisfaction.

  • Legal obligation: To comply with applicable laws.

 

5. How We Store and Protect Your Data

Your personal data is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.
We only retain your information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

 

6. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can control or disable cookies through your browser settings. For more details, see our Cookie Policy (if applicable).

 

7. Sharing Your Information

We do not sell your personal data.
We may share limited information with:

  • Trusted third-party service providers (e.g. booking systems, payment processors, website hosting).

  • Legal or regulatory authorities, when required by law.

All third parties we work with are required to handle your data securely and in compliance with data protection laws.

 

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (“right to be forgotten”).

  • Object to processing or withdraw consent.

  • Request data portability.

To exercise your rights, contact us using the details below.

 

9. Contact Us

If you have any questions about this policy or your data, contact:
The Downe Arms Inn
3 High St, Whitby YO21 2EE
Email: jamsignaturehospitlity@gmail.com
Phone: 07846 966272

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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